Privacy Policy

I am registered as a sole trader operating as Dr Jennifer Jones – Expert Writing Coach. I offer copyediting, proofreading, and coaching; I also publish and sell courses and guides to help writers. I work with clients from all over the world.

I will only use information I collect from you in the ways described below; this policy was last updated on 3 December 2019.

What information do I collect?

your name
your email address
details of your inquiry
payment details (when you purchase a product or service)

Why do I need information from you?

I use it to:

allow me to give you a quote for editorial work
allow us to arrange a coaching call
give you access to materials you have ordered
gain insight into how people use my website
give you access to protected areas of my website.

How do I collect this information?

Opt-in form (ActiveCampaign and/or Facebook)
Contact form (WordPress)
Email (gmail)
PayPal
Course access/membership – ThriveApprentice

What do I do with this information?

I use it for tax and accounting purposes (both to file my income tax returns with HMRC and the IRS – as a US citizen residing in the UK, I must file in both countries – and to send invoices to clients).
I use it to contact you in response to queries about my products or services.
I use it to send edited work or purchased ebooks to you.
If you give express permission, I will use your email address to send. marketing information and newsletters (I use MailChimp to send these).

How/where do I store your data?

WordPress hosts my website; it is password protected and is SSL-certified for further security; you’ll find their privacy policy here.
ActiveCampaign is my email list management system. You have the option to opt out at the bottom of each email from me. Their privacy policy is here.
PayPal is the system I use to invoice clients; this secure site is password protected. This information will be used only for accounting purposes; it will not be shared. You will find their privacy policy here.
Gmail is the email-server I use for all emails from jennifer@ewc.coach. It is password protected and you can find their privacy policy here and further information here.
Facebook hosts my membership groups and my free resources. It is password protected and you can find their privacy policy here.

Any US based servers used by the above named companies are registered with the EU-US Privacy Shield.

What I will not do with your information:

I will never sell your data, nor will I share it with a third party unless I am required to do so by law.

Can you opt out?

Of course; you may opt out any time you like–simply ask me to remove your data from WordPress, MailerLite, or gmail. Please note that if I have been paid by you, I will need to retain some data for tax purposes (see below).

What do I do with cookies?

I only use them for analytics (Google Analytics and WordPress stats). I do not use cookies to collect information you haven’t chosen to share with me, nor do they allow me access to your computer. If you need further information about cookies, see this article.

To control how my website uses cookies, adjust your web browser’s cookie settings, but please note that rejecting all cookies may affect how my website functions and may make some pages unavailable.

How long will I keep your data?

I generally only delete data if a client asks me to do so; this saves time should a client work with me more than once. I am required to keep data relevant to tax purposes for a minimum of 5 years (HMRC; the IRS minimum is 3 years in most cases).
As I said above, I will delete your data on request so long as doing so does not contravene tax law.

Contact me:

If you have any questions please contact me at jennifer@ewc.coach.